Frequently Asked Questions
We have compiled these FAQs based on our guests' previous inquiries.
Please review them before reaching out.
If your question remains unanswered, our team is always here to help..

This property uses a self check-in system.
All guests are required to complete an online pre check-in before arrival.

The registration link will be sent after your reservation is confirmed.
Please note that you will not be able to enter the room without completing the registration.

Check-in starts at 4:00 PM.
Please note that cleaning or maintenance may be in progress before this time, and staff may be in the room.
We kindly ask that guests do not enter the room before check-in without permission.

Check-out time is by 10:00 AM.
Please note that cleaning starts at 10:00 AM, so we kindly ask all guests to vacate the room by this time on the day of check-out.

For guests staying multiple nights, there is no need to check out and you may remain in the room.

The apartment uses a 370L hot water tank.
If the hot water runs out, it will take several hours (until the next morning) to reheat.

To ensure everyone has hot water, please follow these guidelines:

• Shower Limit: Please keep showers under 10 minutes and turn off water while soaping.

• Groups (4–6 guests): If everyone showers consecutively, the last person may run out of hot water. Please allow time between showers.

• Bathtub Use: Filling the bathtub uses a large amount of hot water. Please shorten shower time accordingly.

In principle, we are unable to store luggage before check-in.
However, depending on the day and our availability, we may be able to accommodate your request.

If you would like to ask about luggage storage, please let us know what time you would like to drop off your luggage, and we will check whether it is possible.

Unfortunately, we are unable to accept luggage deliveries before your arrival.
As this is a private accommodation, there is no front desk or staff on site, so we cannot receive or store packages in advance.

Thank you for your understanding.

Yes, basic amenities are provided free of charge, including shampoo, conditioner, and body soap.
Bath towels and face towels are also provided according to the number of guests.

Please note that toothbrushes and toothpaste are not provided, so please bring your own.

Basic consumables such as toilet paper and detergent are also provided for your use.

However, if these supplies run out during your stay, guests are kindly asked to purchase additional items at their own expense.

No, we do not provide pajamas or yukata garments.
Please bring your own sleepwear.

We do not have a power converter. Please bring your own.

All rooms are non-smoking, and smoking is not permitted inside the room.
However, smoking is allowed on the balcony only, where an ashtray is provided.

Thank you for your cooperation.

Unfortunately, we do not have any on-site parking available.
However, there are many public parking lots nearby. Please use one of them during your stay.

Parking fees vary depending on the parking lot, so please check the rates directly at each location.

No, there is no curfew. You may come and go freely at any time.
However, please be considerate of other guests and nearby residents and keep noise to a minimum, especially at night.

We’re sorry, but no towel exchange or cleaning service is provided during your stay.
If needed, please feel free to use the in-room washing machine.

Lost items will be kept for 14 days, after which they will be disposed of.
Food items are disposed of immediately for hygiene reasons.

Domestic shipping is available cash on delivery, with a handling fee of ¥1,100.
Overseas shipping is not available.

Large unwanted items, such as suitcases, can be disposed of for a fee (from ¥4,400).